Frequently asked questions (FAQ)

What types of fashion items do you offer?

We specialise in high-quality fashion, including stylish clothing, accessories, bags, and shoes. Each piece is crafted with precision and elegance to add a unique touch to your outfit.

How do I care for my fashion items?

To preserve the longevity and beauty of your fashion items: follow the care instructions on the label, avoid contact with harsh chemicals, and store your garments in a clean, dry place. Delicate fabrics should be cleaned with a soft, lint-free cloth or using the recommended washing method.

What are your delivery options?

Orders to the UK are usually delivered within 5–12 working days. Delivery times may vary depending on location and seasonal demand.

What is your return policy?

We accept returns within 30 days of purchase for unworn and undamaged items in their original packaging. Personalised or custom-made items are non-refundable. Please read our return policy for further details.

Can I track my order?

Yes, all orders are shipped with a tracking number. You will receive an email with tracking details once your order has been dispatched. You can track your order here.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express) and PayPal.

How can I contact customer service?

You can reach our friendly customer service team via:

Address: Rukki 10, Käärdi alevik, 61007, Tartumaa, Estonia
Email: info@echleo.com
Phone: +372 514 2 557
Contact Page

Customer Service Opening Hours:

Monday to Sunday 10:00–18:00

We aim to respond to your enquiry within 24 hours.